Home › Forums › Australian Financial Services Licensing (AFSL) Forum › I deal with retail clients. Do I need to keep a hard copy of client files? › Re: I deal with retail clients. Do I need to keep a hard copy of client files?
With advisers moving licensees, it is definitely difficult to retain access to client files. Complaints tend to come in years after the advice, so the chances that an adviser has left the licensee increase.
I’d be interested to how others are ensuring access to files; I am looking at implementing a requirement to store documents in an online format that the licensee can access immediately, or otherwise for the adviser to provide electronic or hardcopy documents to the licensee.